Telefónica to share risk-based aftersales planning at LogiAftersales 2026

Telefónica SA will present its approach to risk-based spare parts planning at LogiAftersales 2026 in Amsterdam, highlighting how global service teams can protect availability without overinvesting in inventory. The session comes as aftersales networks face tougher demand patterns, supply disruptions and higher service expectations.

Why it matters: - Aftersales teams are under pressure to keep mission-critical service levels high while avoiding excess spare parts inventory. - A single missing part can interrupt availability, strain service commitments and hurt customer trust. - Excess inventory can tie up working capital and add operating cost across global networks.

What happened: - ToolsGroup said Telefónica SA will share practical guidance on risk-based aftersales planning at LogiAftersales 2026. - The session will feature Michel Hasenclever, Head Global Supply Planning at Telefónica SA. - Hasenclever will speak at LogiAftersales on Sept. 22–23, 2026, in Amsterdam. - His session, “Service-Level Risk in Aftersales: How to deliver mission-critical availability without overinvesting in spare parts inventory,” is scheduled for Day 1, Sept. 22, at 11:00 a.m. in the “Managing Global Aftersales Complexity” track. - Registration details and the full event agenda are available at the event website.

The details: - The discussion will focus on balancing service availability with inventory investment across complex, multi-echelon spare parts networks. - Hasenclever will discuss probabilistic planning, multi-echelon inventory optimization and data-driven inventory policies. - The session will highlight how risk-aware planning can help teams move beyond averages and quantify service trade-offs. - The approach is meant to align inventory strategy with customer commitments and business performance. - ToolsGroup said its approach uses AI-driven probabilistic forecasting, discrete optimization and risk-aware decision-making. - ToolsGroup said organizations can use those methods to reduce inventory risk, strengthen operational resilience and support mission-critical service availability. - ToolsGroup was recognized as a Leader in the “IDC MarketScape: Worldwide Supply Chain Planning for Spare Parts/MRO Industries.”

Between the lines: - The event underscores a broader shift in supply chain planning from forecasting demand alone to managing uncertainty and risk. - Telefónica’s participation signals that large service organizations are looking for planning systems that adapt as conditions change. - The message from both companies is that better inventory decisions depend on evaluating trade-offs continuously, not relying on averages.

What's next: - LogiAftersales 2026 runs Sept. 22–23 in Amsterdam. - Hasenclever’s presentation will be part of the event’s opening day agenda. - The session is expected to show how service teams can protect availability without locking up unnecessary capital in spare parts stock.

The bottom line: - Telefónica will use the LogiAftersales stage to make the case that spare parts planning is now a risk-management problem as much as a forecasting problem.